Inspired Opportunities

Inventing The Future of Gaming

Learning & Implementation Manager (Safety Operations)



San Francisco, CA, USA
Posted on Wednesday, March 1, 2023

Discord is your place to talk. Whether you're part of a school club, gaming group, worldwide art community, or just a handful of friends that want to spend time together, millions of people use Discord every day to create connections, hang out, and talk.

At the heart of Discord's communities is Safety. The Safety team at Discord ensures users find belonging by minimizing exposure to spam and other forms of platform abuse. We are excited to find others passionate about making sure Discord is a safe and welcoming place for our users and hope you can join us on this mission.

As the Learning & Implementation Leader, you will have a meaningful understanding of learning & development design and implementation, team building, and the abuse space, while managing a team of dedicated professionals. You will report into our Director of Trust & Safety.

What you'll be doing

  • Protect and serve our communities by building and scaling a comprehensive Learning & Implementation team
  • Oversee sensitive programs from initial conception through implementation across areas, including the design and implementation of live and modularized training as well as content strategy and ongoing maintenance
  • Work with Policy, Product, Engineering, and Trust & Safety teams in the development of operational policies
  • Collaborate with external partners to represent the Trust & Safety organization
  • Communicate to leadership on important programs and metrics for your team

What you should have

  • 6+ years of experience with learning and development strategy and design
  • 3+ years of experience with building and leading teams
  • Strong people management skills––you’re passionate and knowledgeable when it comes to developing your direct reports, and are excited to grow a world-class organization
  • Analytical backbone––you eagerly gather and present data for the ongoing tracking of success metrics
  • Problem solving––you’re excited to find opportunities for improvement, and you’re motivated to lead projects from start to finish
  • Whether to your team, company leaders, or external partners, you can present updates and results with ease
  • Partner management skills––you know how to use the skills of multiple different teams, including improving processes you don't directly own
  • Comfort with ambiguity––in different situations, you approach programs with positivity and lead your team through their completion

Bonus Points

  • Master’s degree in a related field
  • Experience in the internet safety, general compliance and/or teen safety spaces
  • Familiarity with Discord
  • Multilingual

The US base salary range for this full-time position is $145,000 to $157,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Benefits and Perks

  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!