We are looking for an IT Systems Administrator to support our globally distributed development teams and help manage our game development systems and infrastructure. This position is based at our HQ in San Mateo, California with 10 - 20% of work done in person at the office.

Responsibilities

• Provide day to day IT support for employees and contractors at all levels of the organization
• Manage and support game development and business operations systems like Okta, Atlassian, Github, Perforce, Google Workspace, Slack, and VPN
• Provide on-site IT support for video conferencing, printers, and network/wifi
• Provide technical support for events, meetings, and conferences
• Assist with employee onboarding and offboarding
• Procure, manage, and provision hardware and software resources
• Find ways to increase IT efficiency, extend hardware life, eliminate duplicative spend, and decrease overall IT spend
• Approach daily work with a security mindset and enhance the organization’s overall IT security knowledge and preparedness
• Provide support and administration for our globally distributed fleet of Windows PCs

Requirements

• 4+ years industry experience as an IT system administrator with experience in the games development industry
• Expert level Windows operating system administration
• Experience with remotely troubleshooting various desktop hardware and software issues
• Experience with providing IT support for a remote workforce
• Experience with cloud providers (e.g., Azure, AWS, GCP)
• Familiarity with scripting languages (e.g., PowerShell, Python)
• Knowledge of networking principles (e.g., DNS, DHCP, VLANs, VPN)
• Strong communication and interpersonal skills
• High level of attention to detail
• Proactive and self-motivated with a strong work ethic
• Ability to prioritize tasks and manage time effectively with minimal oversight
• Strong customer service orientation and ability to handle high-pressure situations calmly

Pluses

• Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA)
• Knowledge of cybersecurity principles and practices
• Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes)
• Familiarity with source control systems (e.g., Perforce, Github)
• Games development industry experience

$80,000 - $130,000

A reasonable estimate of the current US base salary range for this position is salary (the range listed above) + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within that range, individual pay is determined by work location and additional factors, including but not limited to job-related skill sets, experience and training, education, licensure and certifications, and other business and organizational needs. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include discretionary bonus (if any, based on individual and organizational performance), equity, or benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.